FAQ
Expert Answers to Common Questions
Frequently asked questions
Terms and Conditions
Cancellation Policy
We understand that plans may change unexpectedly, but as a courtesy to our service providers and other clients, we enforce the following cancellation policy for all appointments and services:
Notification Period
Clients are required to provide a minimum of 24 hours notice for any cancellations or rescheduling of appointments. This allows us to accommodate other clients who may be waiting for appointments and helps us maintain the efficiency of our scheduling system.
Cancellation Procedure
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To cancel or reschedule an appointment, clients must contact us directly by phone or email at least 24 hours before the scheduled appointment time.
Cancellation Fees
No-shows or late cancellations:
Failure to provide at least 24 hours' notice for cancellation or rescheduling will result in the loss of the security deposit paid online for the scheduled service.
Repeated violations:
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Clients who repeatedly fail to provide timely notice for cancellations or rescheduling may be subject to additional penalties, including suspension or restriction of booking privileges.
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Enforcement
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Our cancellation policy is strictly enforced to ensure fair treatment of all clients and maintain the integrity of our scheduling system. By booking an appointment with us, clients acknowledge and agree to adhere to our cancellation policy.
PRIVACY POLICY
Effective Date: September 9, 2026
Grease Trap USA (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect and use information when you visit our website or use our services.
Information We Collect
We may collect information you provide, including your name, business name, phone number, email address, service address, billing information, and information related to your requested services.
We may also automatically collect basic website information such as your IP address, browser type, device information, and pages visited.
How We Use Your Information
We use your information to:
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Provide and schedule services
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Respond to inquiries and requests
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Process payments and invoices
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Send service-related communications
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Maintain service records and documentation
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Improve our website and services
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Send promotional communications when permitted
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Meet legal and regulatory requirements
Sharing Information
We do not sell your personal information. We may share information with trusted service providers, payment processors, scheduling platforms, technology providers, recycling/disposal partners, or government and regulatory authorities when necessary to provide services or comply with the law.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand traffic, and measure marketing performance. You can manage cookies through your browser settings.
Data Security
We use reasonable safeguards to protect your information. However, no online system can be guaranteed to be completely secure.
Your Privacy Choices
You may request access to, correction of, or deletion of certain personal information, subject to applicable laws. You may also opt out of promotional emails or text messages at any time.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or your personal information, contact:
Grease Trap USA
Atlanta, Georgia
Website: GreaseTrapUSA.com